Chris Jones Plumbing & Heating Privacy Policy

Our contact details

Name: Chris Jones Plumbing & Heating
Address: Unit 14 Pontymister Industrial Estate, Risca Newport South Wales UK NP11 6NP
Phone Number:
Email: info@chrisjonesplumbing.co.uk

Website: https://chrisjones.co.uk

Last Updated Date: 12-Feb-2024

The type of personal information we collect

We currently collect and process the following information:

  • First name and surname
  • Email Address
  • Phone Number
  • IP Address, it is not possible to personally identify the user from this
  • Website user statistics, i.e. pages you visit and other interactions, however as you are visiting the site anonymously (as a non logged in user), it is not possible to personally identify the user from these statistics

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You will have submitted a contact enquiry form from our website, which included your personal information
  • You will have navigated through pages of our website and we will have gathered analytical data relating to the use of our website (it is not possible to personally identify users through the data we gather through analytics)

We use the information that you have given us in order to:

  • Contact you in relation to your enquiry
  • Use the statistic information to improve our website

We do not sure this information with anyone.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us (see contact details below).

(b) You have contacted us with an enquiry.

(c) We need it to perform a public task.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

When you contact us with an enquiry, we may keep your personally identifiable information for an indefinite period of time. We may dispose your information after a time by deleting your information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact details below if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name: Chris Jones Plumbing & Heating
Address: Unit 14 Pontymister Industrial Estate, Risca Newport South Wales UK NP11 6NP
Phone Number:
Email: info@chrisjonesplumbing.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk