Frequency Asked Questions

From what boiler makes do you supply & install?

At Chris Jones Plumbing & Heating, our recommended and most often installed boiler make is Viessmann, however, we can supply and fit boilers from all the major manufacturers, including Viessmann, Baxi, Ideal, Vaillant, Worcester.

How often should my boiler be serviced?

In general, most domestic boilers should be serviced annually. In fact, if your boiler is still within the warranty period, in order to maintain the warranty, the manufacturer will insist on the boiler being serviced by a trained service engineer annually.

Why is one of my radiators cold at the top?

When a radiator that is cold at the top but hot or warm at the bottom the likelihood is the radiator has air trapped in the top. The resolution to this is very simple and the only tool you need is a radiator key, if you don't have one, you can get one at most DIY stores. To remove the air, find the 'bleed' valve at the top of the radiator, insert the key and turn it anti-clockwise until you hear a hissing sound, which is the air releasing. Wrap a cloth around the valve and/or hold a container to catch the water that will be released when all the air is released. When water starts to squirt out of the valve, allow it to run a few seconds until there is no bubbling, then turn the key clockwise to close the bleed valve. Repeat for any other radiators that feels colder at the top that the bottom.

Are you Gas Safe Registered?

Yes, Chris Jones Plumbing & Heating is Gas Safe Registered, for your peace of mind. We are also trained installers or Viessmann boilers.